Privacy Policy
Last updated: March 2025
Introduction
Stellar Roofing & Restorations ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thestellarroofing.com or contact us for roofing services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We may collect the following types of information:
- Contact Information — Name, phone number, email address, and service address when you submit a form requesting a quote, inspection, or contact.
- Project Details — Information about your roofing needs, property type, and the nature of any damage or work requested.
- Communications — Records of emails, calls, or messages you send us.
- Usage Data — Browser type, IP address, pages visited, and time spent on our site, collected automatically through cookies and analytics tools.
How We Collect Information
- Contact & Quote Forms — When you submit a form on our website, your information is collected and processed through GoHighLevel (GHL), our customer relationship management (CRM) platform.
- Cookies — Our website uses cookies to track site usage and improve your experience. You may disable cookies in your browser settings, though some features may not function properly.
- Analytics — We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site.
- Phone Calls — If you call us directly, we may keep records of the call for service and quality purposes.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule estimates or inspections
- Provide roofing services and manage your project
- Send appointment reminders, follow-ups, and relevant service information
- Improve our website, services, and customer experience
- Comply with legal obligations
GoHighLevel (CRM) & Third-Party Tools
We use GoHighLevel as our CRM and marketing automation platform. When you submit a form or interact with our communications, your data may be stored and managed within GoHighLevel. GoHighLevel has its own privacy practices — please refer to their privacy policy at gohighlevel.com for details. We do not sell your personal information to third parties. We may share your information with service providers (such as our CRM) solely to provide services to you.
Cookies
Our site uses cookies — small data files stored on your device — to improve site functionality and analyze traffic. By continuing to use our site, you consent to our use of cookies. You can control cookies through your browser settings at any time.
Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal requirements, and resolve disputes. If you would like your information removed from our systems, please contact us at the information below.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Stellar Roofing & Restorations
Nashville, TN
Phone: (629) 277-4249
Email: Office@thestellarroofing.com